Communication, Negotiation and Conflict Resolution

For supervisors, project managers, and anyone who must deal effectively and professionally with employees, subtrades, owners, clients, engineers, and employers. This course will help you improve your written, oral, and negotiating skills and enhance your conflict resolution skills.

By the end of this course you will learn how to:

• Overcome communication barriers
• Communicate clearly using a variety of methods
• Apply communication skills to lead a meeting
• Define a conflict
• Identify the stages of conflict
• Apply assertiveness techniques to help people understand your point
• Work with difficult behaviours more effectively
• Describe the criteria for an effective negotiator
• Describe how power can be used or abused in negotiation
• Identify when to close negotiations

• Self-paced e-learning course
• Course content contains interactive elements, scenarios, videos, and quizzes to reinforce learning
• About 5 hours of self-paced instruction
• A final mark of 100% is required in order to receive a certificate of completion. The final test will be multiple-choice, and if you don’t succeed on your first attempt, you can continue to re-take the test until you pass. Your course completion certificate will not be released until you successfully complete the final test with a score of 100%.

Supported Operating Systems:

• Computers: Windows, Apple
• Smartphones/Tablets: Android, Apple

Compatible Internet Browsers:

• Google Chrome, Safari, Microsoft Edge, Firefox

Internet connection is required

• Course access is not immediate. Please plan for up to 24-48 hours before you gain course access. 
• You will receive an email from our Training & Education Team within 24-48 hours with login information and instructions on how to access your course.
• If you have purchased your course on a weekend or holiday, we will email you your access information within 24-48 hours of the next regular business day.

Online course orders and purchases are a final sale. Once your sale or order is placed, we cannot provide a refund or cancel your purchase. Please ensure that you are purchasing the correct training before placing your order or making your purchase.

This course is delivered through BuildForce Canada’s E-Learning Centre. BuildForce Canada provides Canada’s construction and maintenance industry with the information and resources it needs to meet and manage its workforce requirements. Focusing on three key areas — labour market information, recruitment and retention, and e-learning and skills development - their programs and initiatives have helped the industry build the capacity and capability required to meet current and future workforce demand since 2001. Learn more about BuildForce Canada online at www.buildforce.ca